> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ansa.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Overview

> Understanding how Ansa agents work

## What is an Agent?

An agent is an AI-powered chatbot that can:

* Answer questions using context from your knowledge base
* Execute actions through custom tools and APIs
* Stream responses in real-time
* Remember conversation history

## Agent Settings

### AI Quality

Select the AI quality tier that balances response quality with speed:

| Tier             | Best For                    | Description                                                                                                            |
| ---------------- | --------------------------- | ---------------------------------------------------------------------------------------------------------------------- |
| **Fast**         | High-volume, simple queries | Optimized for speed and cost. Best for straightforward Q\&A, quick lookups, and high-traffic scenarios.                |
| **Balanced**     | Most use cases              | Good balance of quality and speed. Recommended for general customer support and knowledge base queries.                |
| **High Quality** | Complex reasoning           | Maximum quality for nuanced responses. Best for technical support, detailed explanations, and complex problem-solving. |

The system automatically selects the best available model for your chosen quality tier.

<Tip>
  Start with **Balanced** for most use cases. Switch to **Fast** if you need lower latency or have high message volumes, or **High Quality** for complex technical support.
</Tip>

### System Prompt

The system prompt defines your agent's personality and behavior. Write clear instructions:

```
You are a customer support agent for TechCorp.

Guidelines:
- Be friendly and professional
- Answer questions about our products
- If you don't know something, say so
- Never make up information
- For billing issues, direct users to support@techcorp.com
```

### Temperature

Controls response creativity:

* **Low (0-30)**: More focused, deterministic responses
* **Medium (40-60)**: Balanced creativity
* **High (70-100)**: More varied, creative responses

For support agents, use lower temperature. For creative applications, use higher.

## Managing Agents

### Creating an Agent

1. Go to **Dashboard**
2. Click **New Agent**
3. Enter name and description
4. Configure settings
5. Add knowledge and tools

### Agent Limits

Limits depend on your plan:

| Plan    | Agents    | Tools per Agent | Storage |
| ------- | --------- | --------------- | ------- |
| Free    | 1         | 1               | 400 KB  |
| Starter | 1         | 3               | 5 MB    |
| Growth  | 3         | 10              | 34 MB   |
| Pro     | Unlimited | Unlimited       | 100 MB  |