> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ansa.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Trigger Templates

> Pre-built triggers to engage visitors and capture leads

Trigger templates are ready-to-use automation recipes that help you engage visitors at the right moment. Browse templates by category, install with one click, and customize for your needs.

## Template Categories

<CardGroup cols={3}>
  <Card title="Engagement" icon="hand">
    Welcome visitors and start conversations
  </Card>

  <Card title="Conversion" icon="target">
    Convert browsers into buyers
  </Card>

  <Card title="E-commerce" icon="shopping-cart">
    Product pages, carts, and checkout
  </Card>

  <Card title="Lead Generation" icon="user-plus">
    Capture emails and book demos
  </Card>

  <Card title="Support" icon="headset">
    Help visitors find answers
  </Card>

  <Card title="Feedback" icon="star">
    Collect reviews and NPS scores
  </Card>
</CardGroup>

## Using Templates

### Install a Template

1. Go to **Triggers** → **Browse Templates**
2. Find a template that fits your use case
3. Click **Use Template**
4. Customize settings if needed
5. Click **Create Trigger**

### Customize After Install

Templates create regular triggers that you can fully edit:

* Change timing and conditions
* Modify messages
* Connect different forms
* Adjust page patterns

## Engagement Templates

### Welcome Message

Greet visitors after they've been on your site for a few seconds.

| Setting | Value                                                                            |
| ------- | -------------------------------------------------------------------------------- |
| Trigger | Time on page: 5 seconds                                                          |
| Action  | Open chat                                                                        |
| Message | "👋 Hi there! Welcome to our site. Is there anything I can help you find today?" |

**Best for:** Homepages, landing pages

### Scroll Engagement

Engage visitors who scroll through most of your page.

| Setting | Value                                                          |
| ------- | -------------------------------------------------------------- |
| Trigger | Scroll depth: 80%                                              |
| Action  | Show bubble                                                    |
| Message | "Enjoying the content? Let me know if you have any questions!" |

**Best for:** Blog posts, long-form content

## Conversion Templates

### Exit Intent Offer

Catch leaving visitors with a special offer or assistance.

| Setting | Value                                                               |
| ------- | ------------------------------------------------------------------- |
| Trigger | Exit intent                                                         |
| Action  | Show bubble                                                         |
| Message | "Wait! Before you go, can I help you find what you're looking for?" |

**Best for:** Any page with high bounce rate

### Pricing Page Assistance

Offer help to visitors viewing your pricing page.

| Setting | Value                                                                               |
| ------- | ----------------------------------------------------------------------------------- |
| Trigger | Time on page: 30 seconds                                                            |
| Page    | `/pricing*`                                                                         |
| Action  | Open chat                                                                           |
| Message | "I see you're checking out our pricing. Do you have any questions about our plans?" |

**Best for:** SaaS, subscription businesses

## E-commerce Templates

### Product Page Assistant

Help visitors browsing product pages.

| Setting | Value                                                                      |
| ------- | -------------------------------------------------------------------------- |
| Trigger | Time on page: 45 seconds                                                   |
| Page    | `/products/*`                                                              |
| Action  | Open chat                                                                  |
| Message | "Hi! I noticed you're looking at this product. Do you have any questions?" |

**Best for:** Product detail pages

### Back in Stock Notification

Offer stock notifications for out-of-stock products.

| Setting   | Value                        |
| --------- | ---------------------------- |
| Trigger   | Custom event: `product_view` |
| Condition | `inStock: false`             |
| Action    | Show form                    |
| Form      | Back in Stock Form           |

**Requires:** Custom event when viewing out-of-stock products

```javascript theme={null}
// Fire when viewing out-of-stock product
window.ansa.trigger("product_view", { inStock: false });
```

### Cart Abandonment Recovery

Engage visitors about to leave with items in cart.

| Setting   | Value                                                                       |
| --------- | --------------------------------------------------------------------------- |
| Trigger   | Exit intent                                                                 |
| Condition | Cart has items                                                              |
| Action    | Open chat                                                                   |
| Message   | "I noticed you have items in your cart. Is there anything I can help with?" |

**Requires:** Cart state event

```javascript theme={null}
// Update cart state when items change
window.ansa.trigger("cart_state", { hasItems: true, itemCount: 3 });
```

### Checkout Assistance

Offer help during the checkout process.

| Setting | Value                                                                               |
| ------- | ----------------------------------------------------------------------------------- |
| Trigger | Page view                                                                           |
| Page    | `/checkout*`                                                                        |
| Action  | Show bubble                                                                         |
| Message | "Need help checking out? I'm here if you have questions about shipping or payment." |

**Best for:** Checkout pages

## Lead Generation Templates

### Blog Newsletter Signup

Capture readers who engage with your blog content.

| Setting | Value                                                             |
| ------- | ----------------------------------------------------------------- |
| Trigger | Time on page: 60 seconds                                          |
| Page    | `/blog/*`                                                         |
| Action  | Show form                                                         |
| Form    | Newsletter Signup Form                                            |
| Message | "Enjoying this article? Subscribe to get more content like this!" |

**Best for:** Blog posts, content marketing

### Demo Request Prompt

Encourage demo requests on key pages.

| Setting | Value                                                            |
| ------- | ---------------------------------------------------------------- |
| Trigger | Time on page: 45 seconds                                         |
| Page    | `/features*`                                                     |
| Action  | Show form                                                        |
| Form    | Book Demo Form                                                   |
| Message | "Would you like to see our product in action? Book a free demo!" |

**Best for:** Features pages, product tours

### Contact Us Prompt

Encourage visitors to reach out on the contact page.

| Setting | Value                                                |
| ------- | ---------------------------------------------------- |
| Trigger | Page view                                            |
| Page    | `/contact*`                                          |
| Action  | Show form                                            |
| Form    | Contact Form                                         |
| Message | "Looking to get in touch? Fill out this quick form!" |

**Best for:** Contact pages

## Support Templates

### FAQ Assistance

Offer additional help on FAQ pages.

| Setting | Value                                                   |
| ------- | ------------------------------------------------------- |
| Trigger | Time on page: 30 seconds                                |
| Page    | `/faq*`                                                 |
| Action  | Open chat                                               |
| Message | "Can't find what you're looking for? I'm here to help!" |

**Best for:** FAQ pages, help centers

### Documentation Helper

Assist users browsing documentation.

| Setting | Value                                                 |
| ------- | ----------------------------------------------------- |
| Trigger | Time on page: 60 seconds                              |
| Page    | `/docs/*`                                             |
| Action  | Show bubble                                           |
| Message | "Need help understanding something? Ask me anything!" |

**Best for:** Documentation sites, knowledge bases

## Feedback Templates

### Post-Purchase Feedback

Collect feedback after a purchase.

| Setting | Value                                                             |
| ------- | ----------------------------------------------------------------- |
| Trigger | Page view                                                         |
| Page    | `/order-confirmation*`                                            |
| Action  | Show form                                                         |
| Form    | Feedback Form                                                     |
| Message | "Thanks for your order! We'd love to hear about your experience." |

**Best for:** Order confirmation pages

### NPS Survey

Measure customer loyalty with Net Promoter Score.

| Setting   | Value                                             |
| --------- | ------------------------------------------------- |
| Trigger   | Custom event: `returning_visitor`                 |
| Condition | `visitCount: 3`                                   |
| Action    | Show form                                         |
| Form      | NPS Survey Form                                   |
| Message   | "How likely are you to recommend us to a friend?" |

**Requires:** Returning visitor tracking

```javascript theme={null}
// Fire for returning visitors
const visitCount = parseInt(localStorage.getItem("visitCount") || "0") + 1;
localStorage.setItem("visitCount", visitCount.toString());

if (visitCount >= 3) {
  window.ansa.trigger("returning_visitor", { visitCount });
}
```

## Combining Templates

Templates work best when combined strategically:

### E-commerce Stack

1. **Product Page Assistant** — Help during browsing
2. **Cart Abandonment** — Recover leaving shoppers
3. **Checkout Assistance** — Support during purchase
4. **Post-Purchase Feedback** — Collect reviews

### SaaS Stack

1. **Welcome Message** — Greet new visitors
2. **Pricing Page Assistance** — Convert on pricing
3. **Demo Request** — Capture leads
4. **Exit Intent** — Last-chance engagement

### Content Stack

1. **Scroll Engagement** — Engage readers
2. **Blog Newsletter** — Capture emails
3. **Documentation Helper** — Support users
4. **NPS Survey** — Measure satisfaction

## Customizing Templates

### Adjust Timing

Fine-tune when triggers fire:

| Default    | Adjustment | Why                        |
| ---------- | ---------- | -------------------------- |
| 5 seconds  | 10 seconds | Let visitors orient first  |
| 30 seconds | 15 seconds | More aggressive conversion |
| 60 seconds | 90 seconds | Less intrusive             |

### Modify Messages

Make messages match your brand voice:

**Default:** "Hi there! Welcome to our site."

**Friendly:** "Hey! 👋 Great to see you here!"

**Professional:** "Welcome. How may I assist you today?"

**Direct:** "Looking for something specific? I can help."

### Change Page Patterns

Adjust URL patterns for your site structure:

| Template | Default       | Your Site         |
| -------- | ------------- | ----------------- |
| Products | `/products/*` | `/shop/*`         |
| Blog     | `/blog/*`     | `/articles/*`     |
| Pricing  | `/pricing*`   | `/plans*`         |
| Checkout | `/checkout*`  | `/cart/checkout*` |

## Best Practices

<Tip>
  Start with 2-3 templates, measure results, then add more. Too many triggers can overwhelm visitors.
</Tip>

### Do's

* **Test on yourself first** — Experience the visitor journey
* **Use trigger-once** — Don't repeat same trigger
* **Match the context** — Right message for right page
* **Track conversions** — Measure what works

### Don'ts

* **Don't trigger immediately** — Give visitors time to orient
* **Don't stack triggers** — Avoid multiple overlapping triggers
* **Don't be pushy** — Respect visitor experience
* **Don't ignore data** — Disable underperforming triggers

## Creating Custom Templates

If templates don't fit your needs, create custom triggers:

1. Go to **Triggers** → **New Trigger**
2. Choose trigger type
3. Set conditions
4. Configure action
5. Test and enable

Then save your custom configuration as a template for future use across agents.

## Next Steps

<CardGroup cols={2}>
  <Card title="Widget Triggers" icon="bolt" href="/widget/triggers">
    Learn about trigger types
  </Card>

  <Card title="Form Tools" icon="rectangle-list" href="/tools/form-tools">
    Create forms for triggers
  </Card>
</CardGroup>