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Documentation Index

Fetch the complete documentation index at: https://docs.ansa.so/llms.txt

Use this file to discover all available pages before exploring further.

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What is an Agent?

An agent is an AI-powered chatbot that can:
  • Answer questions using context from your knowledge base
  • Execute actions through custom tools and APIs
  • Stream responses in real-time
  • Remember conversation history

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Agent Settings

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AI Quality

Select the AI quality tier that balances response quality with speed:
TierBest ForDescription
FastHigh-volume, simple queriesOptimized for speed and cost. Best for straightforward Q&A, quick lookups, and high-traffic scenarios.
BalancedMost use casesGood balance of quality and speed. Recommended for general customer support and knowledge base queries.
High QualityComplex reasoningMaximum quality for nuanced responses. Best for technical support, detailed explanations, and complex problem-solving.
The system automatically selects the best available model for your chosen quality tier.
Start with Balanced for most use cases. Switch to Fast if you need lower latency or have high message volumes, or High Quality for complex technical support.

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System Prompt

The system prompt defines your agent’s personality and behavior. Write clear instructions: 
You are a customer support agent for TechCorp.

Guidelines:
- Be friendly and professional
- Answer questions about our products
- If you don't know something, say so
- Never make up information
- For billing issues, direct users to support@techcorp.com

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Temperature

Controls response creativity:
  • Low (0-30): More focused, deterministic responses
  • Medium (40-60): Balanced creativity
  • High (70-100): More varied, creative responses
For support agents, use lower temperature. For creative applications, use higher.

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Managing Agents

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Creating an Agent

  1. Go to Dashboard
  2. Click New Agent
  3. Enter name and description
  4. Configure settings
  5. Add knowledge and tools

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Agent Limits

Limits depend on your plan:
PlanAgentsTools per AgentStorage
Free11400 KB
Starter135 MB
Growth31034 MB
ProUnlimitedUnlimited100 MB