What is an Agent?
An agent is an AI-powered chatbot that can:
- Answer questions using context from your knowledge base
- Execute actions through custom tools and APIs
- Stream responses in real-time
- Remember conversation history
Agent Settings
AI Quality
Select the AI quality tier that balances response quality with speed:
| Tier | Best For | Description |
|---|
| Fast | High-volume, simple queries | Optimized for speed and cost. Best for straightforward Q&A, quick lookups, and high-traffic scenarios. |
| Balanced | Most use cases | Good balance of quality and speed. Recommended for general customer support and knowledge base queries. |
| High Quality | Complex reasoning | Maximum quality for nuanced responses. Best for technical support, detailed explanations, and complex problem-solving. |
Start with Balanced for most use cases. Switch to Fast if you need lower latency or have high message volumes, or High Quality for complex technical support.
System Prompt
The system prompt defines your agent’s personality and behavior. Write clear instructions:
You are a customer support agent for TechCorp.
Guidelines:
- Be friendly and professional
- Answer questions about our products
- If you don't know something, say so
- Never make up information
- For billing issues, direct users to support@techcorp.com
Temperature
Controls response creativity:
- Low (0-30): More focused, deterministic responses
- Medium (40-60): Balanced creativity
- High (70-100): More varied, creative responses
For support agents, use lower temperature. For creative applications, use higher.
Managing Agents
Creating an Agent
- Go to Dashboard
- Click New Agent
- Enter name and description
- Configure settings
- Add knowledge and tools
Agent Limits
Limits depend on your plan:
| Plan | Agents | Tools per Agent | Storage |
|---|
| Free | 1 | 1 | 400 KB |
| Starter | 1 | 3 | 5 MB |
| Growth | 3 | 10 | 34 MB |
| Pro | Unlimited | Unlimited | 100 MB |
