Billing & Usage

Ansa offers flexible plans to match your needs, from a free tier for getting started to enterprise plans for high-volume production workloads. Manage your subscription, track usage, and upgrade or downgrade as needed.

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Plans Overview

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Feature Comparison

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Viewing Your Usage

1. Go to Usage in the sidebar
2. See your current usage:
   • Messages used this period
   • Messages remaining
   • Storage used
   • Agents created

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Usage Breakdown

The usage page shows:

• Current period usage vs limit
• Historical usage trends
• Per-agent breakdown
• Days remaining in billing cycle

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Managing Your Subscription

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Upgrade Your Plan

1. Go to Usage → Manage Plan
2. Select a higher plan
3. Click Upgrade
4. Complete payment in Stripe

Upgrades take effect immediately. You’ll be prorated for the remainder of your billing period.

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Downgrade Your Plan

1. Go to Usage → Manage Plan
2. Select a lower plan
3. Click Downgrade
4. Confirm the change

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Cancel Subscription

1. Go to Usage → Manage Billing
2. Opens Stripe customer portal
3. Click Cancel subscription
4. Confirm cancellation

You retain access until the end of your paid period.

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Billing Portal

Access the Stripe billing portal to:

• Update payment method
• View invoices
• Download receipts
• Manage subscription
• Update billing address

Click Manage Billing on the Usage page.

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Payment Methods

We accept:

• Credit and debit cards (Visa, Mastercard, Amex)
• PayPal (select regions)
• Bank transfers (Enterprise only)

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Updating Payment Method

1. Go to Usage → Manage Billing
2. Click Payment methods
3. Add new payment method
4. Set as default
5. Remove old method if desired

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Invoices & Receipts

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View Invoices

1. Go to Usage → Manage Billing
2. Click Billing history
3. View all past invoices

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Download Receipts

Each invoice includes:

• Date and amount
• Plan details
• Payment method used
• Download link (PDF)

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Message Limits

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How Messages Are Counted

Each message from a user or the agent counts toward your limit:

• User message = 1 message
• Agent response = 1 message
• Form displayed = 0 messages (forms don’t count)

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What Happens at Limit

When you reach your message limit:

1. Agents stop responding to new messages
2. Existing conversations are preserved
3. You can still access the dashboard
4. Upgrade or wait for reset

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Limit Reset

Message limits reset at the start of each billing period:

• Monthly plans: Reset on billing anniversary
• Unused messages don’t roll over

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Storage Limits

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What Counts as Storage

• Knowledge base documents
• Uploaded files
• Cached embeddings

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Checking Storage

1. Go to Usage
2. View Storage section
3. See per-agent breakdown

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Managing Storage

To free up space:

1. Remove unused documents from knowledge bases
2. Delete old agents you no longer need
3. Clean up test content

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Enterprise Plans

For organizations with custom needs:

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Features

• Unlimited messages
• Unlimited agents and tools
• Unlimited storage
• Custom SLA
• Dedicated account manager
• SSO integration
• Advanced security options
• Custom contracts

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Contact Sales

1. Go to Pricing
2. Click Contact Sales on Enterprise
3. Fill out the form
4. Our team will reach out

Or email: [email protected]

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FAQ

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Can I try before I buy?

Yes! The free plan gives you 100 messages/month with 1 agent. No credit card required.

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What happens if I go over my limit?

Your agent stops responding to new messages until your billing period resets or you upgrade.

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Do unused messages roll over?

No, message limits reset at the start of each billing period. Unused messages don’t carry over.

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Can I switch plans anytime?

Yes. Upgrades are immediate (prorated). Downgrades take effect at the end of your billing period.

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Do you offer annual billing?

Yes, annual billing is available with a discount. Select “Annual” on the pricing page.

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Can I get a refund?

We offer refunds within 14 days of purchase for annual plans. Monthly plans are non-refundable but can be cancelled anytime.

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How do I update my billing email?

1. Go to Usage → Manage Billing
2. Update your billing information
3. Save changes

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Troubleshooting

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Payment Failed

Check:

• Card hasn’t expired
• Sufficient funds available
• Card allows international transactions
• Billing address matches card

Solution: Update payment method in billing portal.

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Wrong Plan Active

If your plan doesn’t match what you expected:

1. Check for pending changes (downgrades apply at period end)
2. Verify payment completed
3. Check for failed payment emails
4. Contact support

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Missing Invoice

1. Check spam folder
2. Verify billing email is correct
3. Download from billing portal

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Next Steps