Triggers API

Triggers let you automate actions based on user behavior — like opening the chat when someone scrolls down, showing a form after time on page, or displaying a message on exit intent.

Endpoints

Method	Endpoint	Description
`GET`	`/triggers`	List triggers for an agent
`GET`	`/triggers/:id`	Get a specific trigger
`GET`	`/triggers/stats`	Get trigger statistics
`GET`	`/triggers/templates`	List trigger templates
`POST`	`/triggers`	Create a new trigger
`PUT`	`/triggers/:id`	Update a trigger
`DELETE`	`/triggers/:id`	Delete a trigger
`POST`	`/triggers/:id/toggle`	Toggle enabled state

Method	Endpoint	Description
`GET`	`/triggers/widget/:agentId`	Get active triggers for widget
`POST`	`/triggers/event`	Record a trigger event
`GET`	`/triggers/form/:toolIdOrName`	Get form schema for trigger

List Triggers

GET /triggers?agentId={agentId}

Query Parameters

Parameter	Type	Required	Description
`agentId`	`string`	Yes	The agent ID

Response

[
  {
    "id": "trig_abc123",
    "agentId": "agent_xyz789",
    "name": "Welcome Message",
    "description": "Show welcome after 10 seconds",
    "triggerType": "time_on_page",
    "conditions": {
      "timeOnPage": 10
    },
    "actionType": "show_bubble",
    "actionConfig": {
      "message": "👋 Need help finding something?"
    },
    "triggerOnce": true,
    "isEnabled": true,
    "priority": 0,
    "createdAt": "2024-12-20T10:00:00.000Z",
    "updatedAt": "2024-12-20T10:00:00.000Z"
  }
]

Get Trigger

GET /triggers/{id}

Returns a single trigger object.

Get Trigger Stats

GET /triggers/stats?agentId={agentId}

Get performance statistics for all triggers.

Response

{
  "trig_abc123": {
    "firedCount": 1250,
    "convertedCount": 87
  },
  "trig_def456": {
    "firedCount": 430,
    "convertedCount": 23
  }
}

Field	Description
`firedCount`	Number of times trigger was activated
`convertedCount`	Number of times user engaged after trigger

List Templates

GET /triggers/templates

Get pre-built trigger templates from the marketplace.

Response

[
  {
    "id": "template_welcome",
    "name": "Welcome Message",
    "description": "Greet visitors after 10 seconds",
    "triggerType": "time_on_page",
    "conditions": { "timeOnPage": 10 },
    "actionType": "show_bubble",
    "actionConfig": { "message": "👋 Hi! How can I help?" }
  }
]

Create Trigger

POST /triggers?agentId={agentId}

Request Body

{
  "name": "Exit Intent Popup",
  "description": "Show offer when user tries to leave",
  "triggerType": "exit_intent",
  "conditions": {},
  "actionType": "show_form",
  "actionConfig": {
    "toolId": "tool_abc123"
  },
  "triggerOnce": true,
  "isEnabled": true,
  "priority": 10
}

Parameters

Field	Type	Required	Description
`name`	`string`	Yes	Display name for the trigger
`description`	`string`	No	Description of what the trigger does
`triggerType`	`string`	Yes	Type of trigger (see below)
`conditions`	`object`	Yes	Conditions for activation
`actionType`	`string`	Yes	Action to perform
`actionConfig`	`object`	Yes	Action configuration
`triggerOnce`	`boolean`	No	Only fire once per session (default: true)
`isEnabled`	`boolean`	No	Whether trigger is active (default: true)
`priority`	`number`	No	Execution order (lower = first)

Trigger Types

Type	Description	Conditions
`time_on_page`	After user spends X seconds	`timeOnPage: number`
`scroll_depth`	After scrolling X% of page	`scrollDepth: number (0-100)`
`exit_intent`	When mouse leaves viewport	None
`page_view`	When visiting specific page	`page: string` (glob pattern)
`custom_event`	When custom event fires	`event: string`, `eventData?: object`

Action Types

Type	Description	Config
`open_chat`	Opens the chat widget	`message?: string` (pre-filled)
`show_form`	Displays a form	`toolId: string`
`show_bubble`	Shows notification bubble	`message: string`, `duration?: number`

Response

{
  "id": "trig_abc123",
  "agentId": "agent_xyz789",
  "name": "Exit Intent Popup",
  "triggerType": "exit_intent",
  "conditions": {},
  "actionType": "show_form",
  "actionConfig": { "toolId": "tool_abc123" },
  "triggerOnce": true,
  "isEnabled": true,
  "priority": 10,
  "createdAt": "2024-12-20T10:00:00.000Z",
  "updatedAt": "2024-12-20T10:00:00.000Z"
}

Update Trigger

PUT /triggers/{id}

Request Body

Only include fields you want to update:

{
  "conditions": {
    "timeOnPage": 15
  },
  "isEnabled": false
}

Response

Returns the updated trigger object.

Delete Trigger

DELETE /triggers/{id}

Response

{
  "success": true
}

Toggle Trigger

POST /triggers/{id}/toggle

Quickly enable or disable a trigger.

Response

Returns the updated trigger with isEnabled toggled. These public endpoints are used by the widget to fetch and record triggers.

GET /triggers/widget/{agentId}

Returns only enabled triggers with minimal fields for the widget:

[
  {
    "id": "trig_abc123",
    "name": "Welcome Message",
    "triggerType": "time_on_page",
    "conditions": { "timeOnPage": 10 },
    "actionType": "show_bubble",
    "actionConfig": { "message": "👋 Need help?" },
    "triggerOnce": true,
    "priority": 0
  }
]

Record Trigger Event

POST /triggers/event

Record when a trigger fires or converts.

Request Body

{
  "agentId": "agent_xyz789",
  "triggerId": "trig_abc123",
  "triggerName": "Welcome Message",
  "triggerType": "time_on_page",
  "actionType": "show_bubble",
  "eventType": "fired",
  "sessionId": "sess_123",
  "pagePath": "/pricing"
}

Field	Type	Required	Description
`agentId`	`string`	Yes	Agent ID
`triggerId`	`string`	No	Trigger ID (if known)
`triggerName`	`string`	Yes	Trigger name
`triggerType`	`string`	Yes	Trigger type
`actionType`	`string`	Yes	Action type
`eventType`	`string`	Yes	`fired` or `converted`
`sessionId`	`string`	No	Session identifier
`pagePath`	`string`	No	Current page path

Rate Limits

100 events per minute per session/IP
Returns 429 when exceeded

Get Form for Trigger

GET /triggers/form/{toolIdOrName}

Fetch form schema when a show_form trigger fires.

{
  "toolId": "tool_abc123",
  "toolName": "contact_form",
  "formSchema": {
    "fields": [
      { "name": "email", "label": "Email", "type": "email" }
    ]
  },
  "executionMode": "webhook",
  "clientHandler": null
}

Examples

Time-Based Welcome

Show a message after 10 seconds:

curl -X POST "https://api.ansa.so/triggers?agentId=agent_xyz789" \
  -H "Authorization: Bearer $ANSA_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Welcome Message",
    "triggerType": "time_on_page",
    "conditions": { "timeOnPage": 10 },
    "actionType": "show_bubble",
    "actionConfig": {
      "message": "👋 Hi! Looking for something specific?",
      "duration": 10
    }
  }'

Scroll-Triggered Form

Show lead form after 50% scroll:

curl -X POST "https://api.ansa.so/triggers?agentId=agent_xyz789" \
  -H "Authorization: Bearer $ANSA_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Scroll Lead Capture",
    "triggerType": "scroll_depth",
    "conditions": { "scrollDepth": 50 },
    "actionType": "show_form",
    "actionConfig": { "toolId": "tool_lead_form" }
  }'

Exit Intent Offer

Open chat when user tries to leave:

curl -X POST "https://api.ansa.so/triggers?agentId=agent_xyz789" \
  -H "Authorization: Bearer $ANSA_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Exit Intent",
    "triggerType": "exit_intent",
    "conditions": {},
    "actionType": "open_chat",
    "actionConfig": {
      "message": "Wait! Can I help you find what you are looking for?"
    }
  }'

Page-Specific Trigger

Show help on pricing page:

curl -X POST "https://api.ansa.so/triggers?agentId=agent_xyz789" \
  -H "Authorization: Bearer $ANSA_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Pricing Help",
    "triggerType": "page_view",
    "conditions": { "page": "/pricing/*" },
    "actionType": "show_bubble",
    "actionConfig": {
      "message": "Questions about pricing? I can help!"
    }
  }'

Custom Event Trigger

React to custom events from your code:

curl -X POST "https://api.ansa.so/triggers?agentId=agent_xyz789" \
  -H "Authorization: Bearer $ANSA_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Cart Abandonment",
    "triggerType": "custom_event",
    "conditions": {
      "event": "cart_abandoned",
      "eventData": { "cartValue": { "$gt": 100 } }
    },
    "actionType": "open_chat",
    "actionConfig": {
      "message": "Noticed you have items in your cart. Any questions?"
    }
  }'

Then fire from your code:

ansa.trigger("cart_abandoned", { cartValue: 150 });

Condition Patterns

Page Matching

The page condition supports glob patterns:

Pattern	Matches
`/pricing`	Exact match
`/pricing/*`	`/pricing/starter`, `/pricing/pro`
`/blog/**`	Any path under `/blog/`
`/docs/**/api`	`/docs/v1/api`, `/docs/v2/guides/api`

Getting Started

User Guides

Use Cases

Developer Guides

Tools & Forms

Integrations

API Reference

Support

​Endpoints

​Widget Endpoints (Public)

​List Triggers

​Query Parameters

​Response

​Get Trigger

​Get Trigger Stats

​Response

​List Templates

​Response

​Create Trigger

​Request Body

​Parameters

​Trigger Types

​Action Types

​Response

​Update Trigger

​Request Body

​Response

​Delete Trigger

​Response

​Toggle Trigger

​Response

​Widget Endpoints

​Get Widget Triggers

​Record Trigger Event

​Request Body

​Rate Limits

​Get Form for Trigger

​Examples

​Time-Based Welcome

​Scroll-Triggered Form

​Exit Intent Offer

​Page-Specific Trigger

​Custom Event Trigger

​Condition Patterns

​Page Matching

Endpoints

Widget Endpoints (Public)

List Triggers

Query Parameters

Response

Get Trigger

Get Trigger Stats

Response

List Templates

Response

Create Trigger

Request Body

Parameters

Trigger Types

Action Types

Response

Update Trigger

Request Body

Response

Delete Trigger

Response

Toggle Trigger

Response

Widget Endpoints

Get Widget Triggers

Record Trigger Event

Request Body

Rate Limits

Get Form for Trigger

Examples

Time-Based Welcome

Scroll-Triggered Form

Exit Intent Offer

Page-Specific Trigger

Custom Event Trigger

Condition Patterns

Page Matching