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Configuration Options

Customize the widget appearance using window.__ansa_config:

All Options

Most of these settings can be configured in the dashboard under Settings > Widget. The embed code will automatically use your saved settings.

Theme Options

Light Theme

Dark Theme

Suggested Messages

Add quick-reply buttons that appear at the start of a conversation:

Welcome Bubbles

Show floating message bubbles that animate in when the widget loads:

Remove Branding

On Growth and Pro plans, you can customize or remove the footer:
Removing branding is available on Growth and Pro plans only.

User Feedback

By default, thumbs up/down buttons appear on assistant messages to collect user feedback. You can toggle this in the dashboard under Settings > Widget > Collect User Feedback. Feedback is tracked in your analytics and helps you identify areas for improvement.

Button Customization

Customize the floating chat button appearance:

Custom Icon

Use an emoji, URL, or uploaded image as the button icon:

Button Color

Escalation Settings

Configure how users can request human support:
See Escalations & Human Handoff for full escalation configuration.

Multi-language Support

Override widget text for different languages:
You can also change the language dynamically:
See Multi-language for the full list of supported languages.

Full Example