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AI Personality Settings

The Personality feature allows you to customize how your AI agent communicates with your visitors. Choose from 12 carefully crafted personality types to match your brand voice and communication style.

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Accessing Personality Settings

1. Navigate to Settings in your dashboard
2. Click on Personality in the sidebar
3. Select a personality type for your agent
4. The system prompt is automatically configured based on your selection

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Available Personality Types

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⚡ Default

Best for: General-purpose conversations Keeps responses concise and direct. Answers questions clearly in 1-3 sentences when possible. Friendly but efficient, focusing on what users need to know most without excessive detail.

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🔥 Urgent & Action Oriented

Best for: Sales, limited-time offers, conversion-focused interactions Creates a sense of urgency and scarcity. Highlights time-sensitive offers, limited availability, and competitive advantages. Uses strong calls-to-action with phrases like “limited time,” “exclusive opportunity,” and “act now.”

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🔧 Problem Solver

Best for: Customer support, troubleshooting, technical assistance Leads with empathy for challenges and pain points. Asks probing questions to uncover specific problems and presents solutions as clear answers to their struggles. Shows understanding and expertise.

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💼 Consultant

Best for: B2B sales, enterprise customers, strategic discussions Positions the AI as a trusted advisor and industry expert. Provides valuable insights, asks qualifying questions, and offers strategic recommendations. Focuses on education and demonstrates deep industry understanding.

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💰 Sales Expert

Best for: Lead generation, demo bookings, quote requests Acts as a skilled sales professional. Focuses on understanding needs, highlighting benefits, and guiding toward action (booking demos, requesting quotes, signing up). Uses persuasive but non-pushy language.

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😄 Playful / Funny

Best for: Consumer brands, casual products, entertainment Responds with a playful and funny tone, incorporating light-hearted humor, puns, or witty remarks. Keeps things fun and entertaining while remaining helpful and relevant.

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✨ Inspirational

Best for: Coaching, personal development, motivational content Employs an inspirational tone that motivates and uplifts users. Uses positive, encouraging language that highlights potential, growth, and optimism. Focuses on possibilities and empowerment.

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💬 Engaging

Best for: Community building, social interactions, user engagement Uses conversational language, questions, and relatable anecdotes to make interactions dynamic and interactive. Makes conversations feel natural and two-way, encouraging curiosity.

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📚 Informative

Best for: Education, documentation, knowledge sharing Prioritizes accurate, detailed, and educational content. Explains concepts thoroughly, uses helpful examples, and organizes information logically to enhance understanding.

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👔 Professional / Formal

Best for: Legal, financial, corporate communications Adopts a professional and formal tone using polished, respectful language. Structures answers with clarity, precision, and etiquette. Avoids contractions, slang, or casual expressions.

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⚪ Neutral

Best for: News, analytics, objective reporting Maintains a neutral tone, presenting information objectively and factually without personal opinions or bias. Uses straightforward language and focuses solely on facts.

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✏️ Custom

Best for: Unique brand voices, specific requirements Define your own custom system prompt with complete control over the AI personality. When you select Custom, you can write your own instructions in the System Prompt field.

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How to Configure

1. Select a Personality Type
   Click on any personality card to select it. The entire card is clickable for easy selection.
2. System Prompt Auto-Population
   When you select a personality (except Custom), the system prompt field is automatically populated with optimized instructions.
3. Custom Personality
   If you choose the Custom personality type, you can write your own system prompt instructions to create a unique AI personality that matches your specific needs.
4. Save Changes
   Click the Save Changes button at the bottom to apply your personality settings.

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Best Practices

• Test Different Personalities: Try different options to see which resonates best with your audience
• Be Consistent: Keep the same personality throughout the customer journey
• Consider Your Industry: Professional personalities work better for B2B, while playful works for consumer brands
• Customize When Needed: Use the Custom option for very specific brand voices

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Use Cases

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E-commerce Store

Consider Playful/Funny for casual products or Sales Expert for high-ticket items.

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SaaS Product

Use Consultant for enterprise customers or Default for self-service users.

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Support Portal

Choose Problem Solver to empathize with customer issues and provide solutions.

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Lead Generation

Select Sales Expert or Urgent & Action Oriented to drive conversions.

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Educational Content

Pick Informative to provide comprehensive, educational responses.

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FAQ

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Related Features

• System Prompts - Learn more about how system prompts work
• Knowledge Base - Add custom knowledge to your agent
• Interface Settings - Customize the chat widget appearance